Writing E-mails

1. Subject: the topic of the email, or what the email will be about.
2. Recipient: the person receiving (getting) the email.
3. Compose: to create or write the email.
4. Attachment: any file you’re attaching (adding) to the email.

i)  SALUTATION

When you don’t know the recipient’s name

• Dear Sir or Madam
• To whom it may concern
• Hello

When you know the recipient’s name

• Dear Mr., Mrs.,
• Dear Alemu,
• Hello…
• Hi Mary
• Hey Judi

When writing to a group

• Dear all
• Hi everyone

ii) REPLYING TO AN EMAIL

• Thanks (very much) for your email.
• This is to say thanks for your email.

iii) GIVING A REASON

iv) ATTACHING FILES

• I’m sending you/attaching …
• I’ve attached …
• Please find attached …
• I’m sending you the price list/document as an attachment.

When things go wrong

• I’m afraid you forgot to attach the file.
• I’m afraid I can’t open the file/document.
• Can/Could you send it again in … format, please?

vi)  MAKING A REQUEST 

• I would like to receive …
• We would be grateful if …
• Could you please/possibly …?
• Please send me …
• Would you be able to … ?
• I would appreciate it if you could (send me a brochure).
• Please, let me know how much (the tickets cost).
• I was wondering if you could ….
• Would you mind ……?
• Do you think you could …?